[ Tourloom Ltd ]
1. Nature of Services
Tourloom Ltd provides administrative assistance and consultation for visa applications (specifically Schengen visas). Our services include:
Document checklists and review.
Assistance with filling out application forms.
Drafting cover letters and flight/hotel itineraries for presentation purposes.
Guidance on booking appointments.
Important Disclaimer: Tourloom Ltd is not an embassy, a consulate, or an official visa processing centre (such as VFS Global, TLScontact, or BLS International). We are an independent consultancy.
2. No Guarantee of Visa Issuance
While we aim to provide the best possible guidance, Tourloom Ltd does not guarantee the issuance of a visa.
The decision to grant or refuse a visa is at the sole discretion of the relevant Embassy or Consulate.
We have no influence over the processing times or the final decision made by government authorities.
We are not liable for any financial loss (e.g., non-refundable flights or hotels) resulting from a visa delay or rejection.
3. Client Responsibilities
To provide an effective service, you (the Client) agree to:
Provide accurate, truthful, and complete information. Providing fraudulent documents or false information can lead to a permanent visa ban; Tourloom Ltd accepts no liability for consequences arising from false data provided by the client.
Attend your visa appointment in person (where required) and submit the physical documents.
Pay all official embassy fees and third-party service provider fees (e.g., VFS/TLS fees) separately, as these are not included in our consultation fee.
4. Fees and Refunds
Service Fees: Our fees are for our time, expertise, and administrative work.
Payment: Fees must be paid in full before we release completed documents (e.g., cover letters or filled forms) unless otherwise agreed.
Refund Policy: Once the consultation has taken place or the bespoke documents (checklists, cover letters) have been prepared, our service is considered “delivered.”
Refunds are not provided in the event of a visa refusal by the embassy.
Partial refunds may be considered at our discretion if the service is cancelled before any work has commenced.
5. Limitation of Liability
To the maximum extent permitted by law, Tourloom Ltd shall not be liable for:
Any indirect, consequential, or incidental damages.
Loss of travel costs, booking fees, or business opportunities.
Errors made by third-party appointment booking systems or embassy websites. Our total liability to you for any claim arising out of our services shall not exceed the total amount paid by you to us for that specific service.
6. Communication
By contacting us via WhatsApp, Email, or Telephone, you agree to receive communications from us regarding your case. While we use secure platforms, the transmission of documents over WhatsApp or Email carries inherent security risks; by using these channels, you acknowledge and accept these risks.
7. Intellectual Property
All content on tourloom.co.uk, including logos, text, and the structure of our consultation guides, is the intellectual property of Tourloom Ltd. You may not reproduce or resell our templates or checklists without express written permission.
8. Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we handle your personal data in compliance with UK GDPR and the Data (Use and Access) Act 2025.
9. Termination
We reserve the right to refuse service or terminate our agreement with you if:
You provide false or misleading information.
You behave in an abusive or threatening manner toward our staff.
You fail to make the required payments.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
Tourloom Ltd Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@tourloom.co.uk
Phone: +44 7490 333835
[ Get in Touch ]
